FAQ

1. How long does it take for my order to arrive?

Standard international delivery typically takes between 7 to 15 business days depending on your location and regional customs processing times.

2. Do you ship worldwide?

Yes, we offer international shipping to most destinations worldwide. Shipping options and costs will be clearly calculated during the checkout process.

3. Are there any customs duties or import taxes?

Customers are responsible for any applicable customs processing fees, import duties, or taxes levied by their respective countries upon arrival.

4. How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link and code to follow its journey.

5. Why is my tracking number not updating?

It can sometimes take 2 to 5 business days for logistics systems to scan and update the information online after your tracking code is issued.

6. What is your return policy?

We accept returns on all unused, undamaged items in their original packaging within 14 days of delivery. Please reach out to our team to initiate the process.

7. Who covers the return shipping costs?

Return shipping fees are paid by the customer, unless the item delivered was incorrect or arrived damaged.

8. When will I receive my refund?

Once we receive and inspect your returned package, your refund will be processed back to your original payment method within 5 to 7 business days.

9. Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), along with safe and secure checkout integrations available in your shopping cart.

10. Can I modify or cancel my order after placing it?

To ensure quick delivery, processing starts immediately. Please contact us at our support address as soon as possible; if it hasn't been shipped yet, we will gladly modify it.

Still have questions?

Feel free to drop us a line directly at: pammysschuhe@gmail.com